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Shipping and Returns

Our aim is to ship the products to you in inexpensive, safe and quick manner. We deliver in 200 countries across the world.

PROCESSING YOUR ORDER

We try and ship goods to you as soon as possible. On an average it takes 6 business days to ship the products from our warehouse to you and 2 days to process the orders. However, if the quantities ordered are more than 3 pieces it might take longer to process the order. In each case we shall keep you informed through the e-mail. For further information or a query you can reach out to us at - support@texaura.com

CUSTOM & INTERNATIONAL SHIPPING

All international shipping will be free of cost. But due to the nature of international shipping, occasionally a customer will have to pay additional import duties and taxes which are levied once a shipment reaches the respective country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent custom duty charges will be levied. In the cases where additional custom charges are assessed, you will be responsible for paying these additional fees.

RETURNS

All our shipments are carefully inspected before they are dispatched from our warehouse. Nevertheless there would be events that you might have to return the product back to us. In case of return of product we take the products back in the following cases-

  • If the product dispatched to you has a manufacturing defect
  • If you are facing the problem of sizing with the product you have received
  • If you are not satisfied with the color sent to you
  • The return has been to done in 30 days of receiving the products
  • We would request you to maintain the original packaging of the items, including the Texaura tags

REFUND

Refunds will only be done under the following cases-

  • Genuine sizing or fitting issues with the product
  • Genuine quality issues with the product
  • In case we discover the wrong product has been sent across to you by us

To make the process smooth for our customers and the experience of shopping with us a good one, we-

  • We ship the new product to you in place of the product returned by you.
  • In case of monetary transaction that is to be made we transfer the money back to you in the same manner using the mode of payment used by you to purchase the product.